TCS Email Writing Question 15

Directions:
1. All the phrases given below must be used.
2. Email must have minimum 50 words otherwise it will be considered invalid.
3. Addressing and signing must be done as provided in the given question.
4. Use proper Grammar and Punctuation.
5. Additional Phrases apart from the provided one can also be used.

Email:

Using the following phrases, write an email with minimum of 50 words to the customer Mr. Bill Roy explaining delay to the project, sign the email as Reese:

Payment processing system – schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay-7 days – includes recovery of lost work – will not recur

Answer:

Dear Mr. Roy,
This is to inform you about the technical issues raised in our Payment Processing System due to which we were unable to deliver your product on time. To explain the reasons behind launching a new product and its benefits our company has organised a workshop of 7 days that will not cost you any extra money . Sincere apologies for the late time occured. We promise it will not recur in future.
Regards,
XYZ