TCS Email Writing Questions – 3

Directions:
1. All the phrases given below must be used.
2. Email must have minimum 50 words otherwise it will be considered invalid.
3. Addressing and signing must be done as provided in the given question.
4. Use proper Grammar and Punctuation.
5. Additional Phrases apart from the provided one can also be used.

Email:

Payment processing system – Schedule – 15th – month – Unexpected system crash – bug fix and maintenance – 3 days – Overall delay – 10 days – includes recovery of lost work – will not recur

Answer:

Dear Mr. Roy,
Your project the ‘ Payment processing system ‘ was going on smoothly and was scheduled to complete on 15th of this month. However, we we faced an unexpected system crash while working on your project. The bug fix and maintenance took 3 days. So now we are facing an overall delay of 10 days. The delay time also includes the recovery of lost work as almost 70% of the work was completed. I assure you that such a situation will not recur in t future.
Thanks & Regard,
Indraja N